Friday, August 31, 2012

"Lemon law" to kick in on Sep 1

SINGAPORE: Singapore's "lemon law" that will kick in on September 1 has new provisions that will improve the consumer-retailer relationship as businesses improve their sales and service processes.

Minister of State for Trade and Industry Teo Ser Luck said this during a visit to home furnishing retailer IKEA as it gears up for the change in law.

Mr Teo said: "With the new lemon law, consumers and retailers now have more options of recourse for defective goods. I encourage everyone to familiarise themselves with the provisions under the law. At the same time, we also want to ensure that businesses are not subject to frivolous claims and that limitations and safeguards are in place."

The new legislation will provide more options through additional remedies, such as repair and replacement, and provide greater clarity on the burden of proof for defective goods.

CASE President Lim Biow Chuan said: "We believe the clearer options provided for in the lemon provisions of the Consumer Fair Trading Act will benefit both consumers and retailers as disputes relating to defective goods can be more speedily resolved."

The Ministry of Trade and Industry (MTI) and the Consumers' Association of Singapore (CASE) have organised some 40 seminars and roadshows to brief consumers and retailers on the new law.

MTI said 15 additional briefing sessions are expected to be held over the next two months.

MTI has also worked with CASE and various trade associations to develop lemon law consumer guides. These will explain the consumers' rights under the law, and the limitations and safeguards against frivolous claims. These guides will be available at supermarkets, and places like community centres and shopping centres.

View the original article here

What You Need To Know About Lemon Law

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