Friday, June 29, 2012

Penalty increased for lapses in basic letter delivery service

SINGAPORE: The Quality of Service (QoS) framework for postal services has been revised.

The Infocomm Development Authority of Singapore (IDA) said this revised framework will be applicable to Singapore Post Limited's (SingPost) basic letter delivery service and will take effect from 1 July.

Financial penalty for breach of the QoS standards will be increased.



For non-compliance with QoS, a financial penalty of up to S$50,000 per month per indicator, which indicates delivery requirements within a specified time frame, may be imposed.

The current penalty is S$1,000 to S$5,000 per month per indicator.

SingPost will also have to appoint an independent assessor to conduct a sampling letter test at SingPost's cost.

IDA said this will serve as an additional method of measuring SingPost's compliance with the QoS framework on a monthly basis.

IDA said that the Singapore's standards for postal services are amongst the most stringent in the world but it initiated the review of the QoS framework in 2011 in view of the increase in consumer feedback regarding basic letter services.

IDA Deputy Chief Executive and Director-General (Telecoms & Post) Mr Leong Keng Thai said: "IDA reviews its QoS framework regularly to ensure the continued relevance of the postal QoS standards in today's environment. While the standards remain relevant, the changes underscore the importance of postal services, and ensure that SingPost will continue to improve its service standards to meet the public's postal needs."

View the original article here

Source From Channel News Asia

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