Monday, May 14, 2012

Broad support for digital public services in S'pore survey

SINGAPORE: There is broad support for digital public services in Singapore, according to a global online survey by management consulting, technology services and outsourcing company, Accenture.

More than half of the citizens surveyed in Singapore believe that interacting with their government is easy.

Eighty per cent find it easier to interact with government than private-sector companies.

This response is higher than the results from six other countries in the global online "pulse survey" of more than 1,400 citizens in Australia, France, Germany, India, Australia, the US and the United Kingdom to better understand digital interactions between citizens and government.

Nearly one-third of respondents in those countries believe it is easier to interact with the government than with private-sector companies.

However, they want increased access to public services and are more inclined to use digital channels, including online and mobile resources, to conduct routine government business.

More than 70 per cent already use the Internet to submit and track government forms and payments.

One-third said they are not aware of the ways to interact with the government digitally.

About 70 per cent of Singaporeans surveyed would use social media to contact a government official to resolve a problem.

India has about the same percentage.

But only 35 per cent of respondents in Australia and 40 per cent of respondents in the US would use social media to contact a government official.

Singapore also has the highest likelihood to make use of digital services, mainly through electronic alerts for recurring transactions, such as renewal of passports and payment of monthly bills.

Citizens in Singapore are more likely to use digital services beyond websites and portals.

Nearly two-thirds would use mobile websites and apps.

Seventy-six per cent of Singaporeans, the highest out of all countries, would like the government to be more integrated, so that information with one agency or service is shared across other agencies or services they use.

More than 80 per cent would be willing to receive electronic emergency broadcasts or alerts through digital channels.

Only 30 per cent prefer postal mail for bill payment and 78 per cent support a digital post.

Less than one-third perceived no barriers to digital interactions with government.

A similar number (31 per cent) said the biggest barrier to increased digital interaction is the concern that the government would have too much personal data.

View the original article here

Source From Channel News Asia

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