Thursday, April 05, 2012

Apple looking into new iPad Wi-Fi issues

An internal AppleCare document indicates that Apple has recognized a Wi-Fi issue with the new iPad, according to a report
Apple appears to be responding to Wi-Fi issues with some new iPads.
Apple is investigating Wi-Fi connection issues on the new iPad, according to a report at 9to5Mac.
The Apple-centric Web site has posted what it says is an AppleCare internal document citing "intermittent connectivity...slow Wi-Fi speeds...[and] Wi-Fi network not seen."

At the top, the document states in red, "Issue/Investigation in Progress" and, under that, "Products Affected, iPad (3rd generation)."

Retail stores and "contact centers" are instructed to "capture" third-generation iPads if they exhibit any Wi-Fi issues, according to the document. In this case, capture refers to picking up a unit and shipping to Apple engineering centers, according to 9to5Mac.

This isn't the first time this issue has been raised, but it appears to be the first evidence of official Apple documentation recognizing the problem.

Wi-Fi connectivity has been discussed extensively on Apple Support Communities.

Apple did not respond to a request for comment.

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