Wednesday, March 14, 2012

More customers report unauthorised charges on iTunes

SINGAPORE: More credit card customers in Singapore are reporting unauthorised transactions charged to them on the App Store on iTunes.


This follows Channel NewsAsia's exclusive story on March 12 about such cases.


In the latest case, a Citibank customer who only wants to be known as Ms Toh, said she had 17 unauthorised transactions amounting to S$1,700.


Her bill indicates the deductions were made in Luxembourg over a month last November.


She said the bank told her in December it would need 60 days to investigate the case.


Then, in February this year, the bank informed her that another two months was needed.


She said as a result of the investigations, the bank did not cancel the card and she did not have to pay for the deductions.


Ms Toh made a police report last December.


Citibank said it is investigating the matter and is providing assistance to customers who have called them.


Another affected bank, Standard Chartered, said customers will be fully compensated if investigations show there is a genuine case of fraud.


View the original article here


Source From Channel News Asia

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